Effective service management is critical for organizations seeking to deliver reliable, scalable, and value-driven IT services. At Yuuki Management Consulting GmbH, our Service Management Training programs are designed to bridge the gap between theory and practice, empowering IT professionals and managers to implement best-in-class service processes aligned with business goals.
Training Scope
Our training approach covers globally recognized frameworks and methodologies such as:
- ITIL® 4 – Foundation to advanced levels, focusing on the Service Value System (SVS)
- SIAM™ – For managing multiple service providers in an integrated manner
- VeriSM™ – For digital service management in dynamic business environments
- Microsoft Operations Framework (MOF) – For practical governance and operations
Training Formats
We offer both certificate-based training and practical, non-certification workshops. The certificate-based options prepare participants for official exams, while the practice-oriented tracks are ideal for teams that want to improve their operational maturity through hands-on scenarios, simulations, and customized exercises.
Who Should Attend?
- IT Service Managers
- Process Owners and Practitioners
- IT Consultants
- Project and Program Managers involved in service transition or operations
Why Choose Us?
Our trainers bring extensive real-world experience, having led large-scale service management initiatives across various industries. We tailor the training content to the maturity level and strategic goals of your organization, ensuring relevance and immediate applicability.
Interested in boosting your service management capabilities?