Service Integration and Management (SIAM) is a management approach used to coordinate multiple service providers, ensuring seamless delivery of services to the business. It provides a governance framework that defines roles, responsibilities, and processes for integrating services from internal and external providers.
SIAM is often used in multi-sourcing environments to improve service quality, reduce complexity, and increase accountability. It aligns service delivery with business needs by establishing a single point of responsibility for the end-to-end service landscape.
Related terms: Multi-sourcing, Service Governance, Service Integration, IT Service Management (ITSM)
Service Management Governance IT Strategy