ITIL (Information Technology Infrastructure Library) is a widely adopted framework for IT Service Management (ITSM). It provides a set of best practices for aligning IT services with business needs, improving service quality, and managing the entire service lifecycle.
Originally developed by the UK government, ITIL has evolved into a global standard used by organizations of all sizes. Its latest version, ITIL 4, emphasizes agility, collaboration, and value co-creation through service management.
Related terms: ITSM, Service Lifecycle, Service Strategy, IT Governance
IT Service Management IT Governance Best Practices