What They Cover
ITIL focuses on IT service management (ITSM) — the delivery and support of IT services. BiSL focuses on business information management (BIM) — aligning IT usage with business needs, especially from the user organization’s perspective.
Key Differences
- Perspective: ITIL views services from the IT provider side; BiSL focuses on the demand side (business).
- Processes: ITIL includes incident, change, and problem management; BiSL includes functional management, information policy, and user demand processes.
- Goal: ITIL aims at stable service delivery; BiSL aims at effective use of information within business processes.
Why Combine?
Organizations that combine BiSL and ITIL bridge the gap between IT delivery and business expectations — ensuring both supply and demand are managed professionally.